Loyalty Rewards Program

Author: ADV   Date Posted:13 September 2015 

How Does Rewards/Loyalty Program Work?

How will my customers know that they are earning reward points?

When a customer is about to checkout with an order that will earn them reward points, they will be able to see the rewards on the checkout page. There will be a section titled ‘Rewards Earned’ that will indicate how many points or credits a customer will earn. Customers will only see this when they have logged in to their account, as guest purchasers cannot earn reward points.

Do customers receive an email notification about the reward points they have earned?

Yes! You will receive an email letting them know that they have earned reward points

How can my customers use their reward points?
If a customer has earned enough points to use them, the rewards points will appear as account credit on their checkout page as an available payment option. The customer will be able to choose how much credit to use against the purchase. An example would be that a customer can pay for half an order through credit and the remainder using a different payment method such as Paypal or Visa.

Do customers need to use all of their reward points in one transaction?
Reward points credit can be used across more than one purchase. On each purchase, your customers will decide how much credit they want to use for that purchase.
How can my customers view the points they have earned?
Your customers can log in to their ‘My Account’ page to view the points they have earned. These points will only appear if the customer has earned enough points to spend. This is controlled by the ‘Minimum Redeem Amount’ on your Reward Program.
When do customers earn reward points?
Your customers will earn points or credits on eligible transactions once the order is placed. Please note that a customer must be logged in to an account to earn points. On Top of the automatic cash loyalty rewards that you will receive, we would like to thank our loyal customers by announcing milestone points as you see below. So for example if you earn 1000 points we will credit your account with a further $20.00 Milestone Bonus

Milestone Bonus Structure 

500 points = $10

1000 points = $20

2500 points = $50

5000 points = $100 

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